Shipping Policy 

New Zealand Shipping : $6 tracked courier delivery on all orders. Please allow 1-2 business days for processing and 3-5 business days for shipping.
(Usually, shipping is completed within 24 hours but this can vary greatly based on location.)

Australia Standard Shipping: $10 tracked courier delivery on all orders. Please allow 1-2 business days for processing and 5-10 business days for shipping.

For any USA & UK based orders made on this website or on Etsy - Please allow 1-2 business days for processing and 3-15 business days for shipping depending on delivery location due to different customs processes in each country/state.

-

Please ensure that the delivery address and receiver’s name for your order is accurate and complete as we are unable to change these details once you have placed your order. We will not take responsibility for any orders that go missing due to incorrect delivery information provided by you. We will endeavour to deliver goods on the stated delivery dates but to the maximum extent permitted by law we will not be held liable for late delivery.

Delivery to rural addresses may take longer in some areas.

Delivery is deemed to have been made when the goods arrive at the delivery address provided by you. We accept no liability for damage, loss or theft to goods worth over $150 after they have been delivered.

Faulty Products & Return Policy

We hope you love our Ecobuni products and strive to ensure packages are high quality and well packaged before sending. However, we have a returns policy in place if in the unlikely event the product purchased from this website is proven to be faulty or damaged. 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You matter to us!

We do not offer exchanges for change of mind due to hygiene reasons.

Please contact us within 30 days of purchase to claim a replacement or refund.

If you have purchased the faulty product from one of our retail partners, please follow that retailer’s specific return policy.

For returns:

STEP 1

Get in touch - To replace an item, please email hello@ecobuni.co.nz - let us know the date of your order, the product, a photo of what’s wrong with it if possible, and the reason you believe this product to be faulty.  

STEP 2

Replacement confirmation - Once the claim has been reviewed and approved by our customer service team, we will let you know when the replacement has been dispatched.

STEP 3

Return the product - In some cases, our customer service team will request you return the original faulty product to our Ecobuni Office, for further inspection. Items sent back to us without first requesting a return will not be accepted.

If you have any queries regarding returns or refunds, please email us at hello@ecobuni.co.nz and we will get back to you within 2-3 business days.

 -

If you experience any allergic reaction to any products, please stop use of the product immediately.
In the very rare case of a reaction, please send us a photograph and email outlining what happened and we will send you a $10 voucher to use on anything else in our store.

Refunds 

We take issues very seriously and will do our utmost best to ensure that you are happy with a replacement, and if an appropriate replacement cannot be met, we will look into processing your refund. If approved, you’ll be automatically refunded on your original payment method. Please allow your bank up to 14 business days to process this payment.